Privacy Policy — Andatel Grande Patong Phuket

Last updated: 14 March 2025

1. Who We Are

This Privacy Policy applies to Andatel Grande Patong Phuket, located at 41/9 Rat-U-Thit 200 Pee Road, Patong, Phuket 83150, Thailand. Email: info@andatelhotel.com. Phone: +66 76 290 480.

2. What Data We Collect

We may collect the following personal information:

Contact form submissions: name, email address, message content, arrival/departure dates.
Newsletter sign-ups: email address only.
Booking data: if you book via Booking.com, your data is processed under Booking.com's Privacy Policy. We receive limited guest information necessary to prepare for your arrival.
Usage data: anonymised website analytics (pages visited, browser type, approximate location) via standard web server logs.

3. How We Use Your Data

To respond to contact enquiries and reservation requests.
To send newsletters and promotional emails (only if you opted in; you may unsubscribe at any time).
To prepare for your stay and deliver hotel services.
To improve our website and guest experience.

4. Third-Party Services

We use the following third-party services that may process data on your behalf:

Booking.com — reservation processing. Privacy Policy
Elfsight — review widget (displays Booking.com reviews). Privacy Policy
Google Fonts — web fonts loaded from Google servers.

5. Data Retention

Contact form messages are retained for up to 2 years. Newsletter subscriber data is retained until you unsubscribe. Booking-related data is retained as required by Thai tax and accounting law (typically 5 years).

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at info@andatelhotel.com.

7. Cookies

This website does not use tracking cookies directly. Third-party services (Elfsight, Google Fonts) may set their own cookies subject to their respective privacy policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date.

9. Contact

For any privacy-related questions, contact us at info@andatelhotel.com or write to: Andatel Grande Patong Phuket, 41/9 Rat-U-Thit 200 Pee Road, Patong, Phuket 83150, Thailand.